National Scheduling Coordinator

1 month ago

Mill Park, Victoria, Australia Bodewell Community Care Full time
About the Role

We are seeking a highly organized and detail-oriented Scheduling Coordinator to join our team at Bodewell Community Care. As a key member of our scheduling team, you will play a crucial role in ensuring the quality of scheduling to meet client needs, maximize operational efficiency, and enhance the overall customer experience.

Key Responsibilities
  • Schedule services in a client-centered and operationally efficient manner.
  • Provide day-to-day support for clients regarding changes to care services and address roster-related queries.
  • Liaise with internal and external service providers to manage care changes and update the database system accordingly.
  • Collaborate with Care Consultants to provide feedback on client care.
  • Report compliments, complaints, hazards, and incidents in a timely manner.
  • Identify and maintain relationships with community programs and resources for clients.
  • Develop and share up-to-date knowledge and information with the team.
  • Manage rosters for external services effectively.
  • Analyze staffing hours to anticipate recruitment needs.
  • Support team members and contribute to a positive team culture.
  • Actively participate in team meetings and program development initiatives.
  • Assist in efforts to increase client access to BWCC Home Care services.
  • Provide input into marketing material development.
  • Identify business development opportunities and respond to inquiries promptly.
  • Ensure compliance with organizational values, policies, and procedures.
  • Proactively contribute to creating a mentally safe workplace.
  • Maintain client confidentiality and privacy.
  • Report feedback, complaints, hazards, and incidents according to policies.
Qualifications

We are looking for a candidate with:

  • 3 to 5 years of experience in home care.
  • A diploma or degree in business administration, health administration, social work, or a related field.
  • Demonstrated experience in managing shift rostering effectively.
  • Proven experience in scheduling, rostering, or workforce coordination, preferably within the aged care or disability sector.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with scheduling or client management software.
  • Excellent verbal and written communication skills for interacting with clients, staff, and stakeholders.
  • Strong background in customer service, preferably in an office management or administration role.
Desirable Qualifications

We also welcome candidates with:

  • Familiarity with systems such as Carelink, Procura, or similar client management software.
  • Experience with invoicing and financial administrative tasks.
  • Proficiency in languages other than English can be advantageous.
  • Understanding of the aged care and disability sectors, including regulations and compliance requirements.
Skills & Attributes

We are looking for a candidate with:

  • Effective communication and problem-solving skills.
  • Organizational skills with attention to detail.
  • Passion for making a difference.
  • Respectful and team-oriented attitude.
  • Understanding of diverse client needs.

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