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Melbourne, Victoria, Australia beBeeAdoption Full timeJob Overview:">As a Product Adoption Specialist, you will focus on driving the successful adoption of our SaaS products among a targeted segment of customers.Key responsibilities include managing customer relationships, analyzing Customer Value Score (CVS) dashboards, and executing adoption playbooks to achieve CVS targets.You will also be responsible for...
Product Adoption Specialist
2 weeks ago
This is a role where you will lead the adoption and value outcomes for a segment of customers.
Key Responsibilities:- Manage a group of customers, ensuring their adoption and impact stays high through regular meetings, stakeholder management, and quarterly business reviews.
- Monitor customer value score dashboards, diagnose gaps, and execute adoption playbooks to hit targets.
- Drive product adoption by segmenting accounts into cohorts, crafting launch communications, leading light-touch rollouts, and building onboarding workflows and material in the product.
- Surface product qualified leads & renewal risks to account managers ahead of cycle.
- Build scalable enablement material, including videos, knowledge bases, training sessions, and webinars.
We are a fast-growing B2B SaaS startup that builds great products for the care economy. Our products are used by leading hospitals and over 50% Australian aged care providers.
