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Senior Customer Success Manager

2 months ago

Sydney, New South Wales, Australia SS&C Technologies Holdings Full time
Job Title: Senior Customer Success Manager/Customer Success Director

About the Role

We are seeking a seasoned Customer Success professional to join our team at SS&C Blue Prism. As a Senior Customer Success Manager/Customer Success Director, you will be responsible for driving customer success and growth within our strategic accounts.

Key Responsibilities:

  • Develop and execute customer success plans to ensure customers derive maximum value from our Digital Workforce.
  • Collaborate with cross-functional teams to identify and pursue new business opportunities within existing customer relationships.
  • Build and maintain strong relationships with customers to understand their business needs and goals.
  • Provide strategic guidance and support to customers to help them achieve their desired outcomes.
  • Monitor and analyze customer data to identify trends and areas for improvement.
  • Develop and implement customer success strategies to drive retention and growth.
  • Work closely with sales, marketing, and product teams to ensure alignment and effective communication with customers.

Requirements

To be successful in this role, you will need:

  • 5+ years of experience in customer-facing roles, preferably in a software or consulting organization.
  • A strong background in customer success, with a proven track record of driving customer growth and retention.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze complex customer data and develop effective solutions.
  • A passion for driving customer success and growth, with a customer-centric approach.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.