Customer Success Manager

3 weeks ago

Sydney, New South Wales, Australia Duck Creek Technologies Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Duck Creek Technologies. As a key member of our Customer Success organization, you will be responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts.

Key Responsibilities
  • Manage 3+ medium/large OnDemand or OnPrem accounts, developing and fostering trusted relationships with customers and SI partners.
  • Meet with customer leadership teams to understand their business goals and strategic priorities, preparing customer success plans with an eye toward future sales opportunities and product expansion at time of renewal.
  • Stay up-to-date with the latest features and updates of Duck Creek's suite of products and services, conducting review sessions and identifying opportunities for upselling and cross-selling.
  • Track renewals through their lifecycle, highlighting potential risks and building strategic account plans to ensure success.
  • Facilitate weekly, monthly, and quarterly customer governance meetings, preparing reports and governance decks and working with all parties to schedule customer sessions.
What You'll Bring
  • 4+ years of functional and technical knowledge of SaaS platforms.
  • Duck Creek Suite and Platform knowledge and experience (preferred).
  • Experience in a customer-facing, service-oriented role.
  • 2+ years of experience with OnDemand Operations and Microsoft Azure.
  • Experience with following tool sets: Microsoft.NET, SQL Server, Operations Management Suite, Visual Studio Team, Salesforce Service Cloud, Dynatrace.
  • Leadership Experience: Minimum 1 year (preferred).
What We Offer

At Duck Creek Technologies, we prioritize respect, listen to our employees, care about their well-being, add value to our customers, and lead by example. We strive to be an inclusive company culture, celebrating and leveraging the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background.

We are committed to providing equal opportunity to all employees and applicants, recruiting, hiring, training, and rewarding employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

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