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Sales and Customer Loyalty Champion

1 month ago

Melbourne, Victoria, Australia Adidas Full time

Job Overview:

We are seeking a highly motivated and experienced Sales and Customer Loyalty Champion to join our team at the Spencer Outlet Centre in Melbourne CBD. As a key member of our store operations, you will play a vital role in driving sales growth, enhancing customer loyalty, and delivering exceptional retail experiences.

About the Role:

  • You will be responsible for championing brand loyalty and turning customers into lifelong fans by delivering top-notch service, product knowledge, and visual merchandising expertise.
  • With your strong communication skills and basic numeracy, you will effectively coach and give feedback to Retail Store Staff, helping them shine on the floor.
  • You will lead by example in delivering standout service, leaving customers excited to return, and spot opportunities for improvement to share with management.

Purpose & Impact:

  • You will own and crush sales and KPI targets, inspiring others to do the same by staying up-to-date with store performance and sharing your game-changing ideas.
  • As a Brand Ambassador, you will showcase our Brand Attitude and Values in everything you do, from customer interactions to visual merchandising.
  • You will mentor selected team members on foundational and seasonal product knowledge, raising the bar for everyone.
  • You will handle deliveries and merchandise efficiently, keeping shelves stocked and the checkout line on point.
  • You will complete all training programs and seek coaching to continually elevate your game.

Who You'll Work With:

  • Clients who need your expertise and enthusiasm.
  • Peers and supervisors who will count on your leadership and collaboration.

What We're Looking For:

  • At least 6 months of experience in a fast-paced, customer-focused sports or fashion retail environment.
  • Strong verbal communication skills and basic numeracy – ready to ace stock tracking, product knowledge, and top-notch service.

Estimated Salary: AU$65,000 - AU$75,000 per annum

Become a part of our dynamic team and make a real impact in the world of retail