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Front Office Ambassador

2 months ago

Parramatta, New South Wales, Australia Accor Full time

**Job Summary**

We are seeking a highly motivated and enthusiastic Front Office All Rounder to join our team at Accor. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

**Key Responsibilities**

  • Welcoming guests to the hotel and ensuring a warm and friendly check-in experience
  • Assisting guests with requests and resolving any issues in a timely and efficient manner
  • Collaborating with other departments to ensure seamless guest movements and experiences
  • Ensuring the security and safety of our guests and their possessions
  • Providing exceptional customer service and exceeding guest expectations

**Requirements**

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills
  • Flexibility to work various shifts, including weekends and public holidays
  • Full driver's license (desirable)
  • Experience in a similar role or industry (desirable)

**What We Offer**

  • A fun and inclusive work environment
  • Opportunities for career growth and development
  • Competitive salary and benefits package
  • Extensive local and international discounts on accommodation, food, and beverage