Enterprise Platform Strategist

1 week ago

Melbourne, Victoria, Australia beBeeStrategist Full time $140,000 - $170,000
Job Overview

As a key advisor and trusted partner, you will serve as a strategic consultant to enterprise customers leveraging our platform. You will ensure customers achieve measurable value through effective platform adoption, operational alignment, and ongoing engagement.

Main Responsibilities
  • Customer Strategy & Value Realization: Build and maintain strong, trust-based relationships with business stakeholders, product owners, and executive sponsors. Conduct strategic planning and regular business reviews to align platform usage with customers' evolving goals. Drive value realization by linking platform capabilities to business outcomes across industries like banking, insurance, and telecom.
  • Platform Adoption, AI ML Advocacy & Engagement: Lead enablement and ongoing engagement efforts to maximize customer adoption and satisfaction. Promote usage of platform features and AI ML innovations through best practices, tailored training, and data-driven recommendations. Facilitate change management and empower customers to become self-sufficient users of the platform.
  • Operational Alignment & Risk Management: Partner with technical teams (DevOps, Engineering, IT) to ensure secure, scalable, and compliant platform deployments. Monitor KPIs, usage patterns, and service health to proactively identify risks or optimization opportunities. Support incident response and ensure timely communication, transparency, and continuous improvement.
  • Customer Advocacy & Collaboration: Act as the voice of the customer across internal teams, influencing product direction and support priorities based on field insights. Work closely with Sales and Professional Services to identify expansion opportunities and align on customer growth strategies. Develop and maintain success plans that integrate functional outcomes, platform performance metrics, and strategic objectives.
What We Seek
  • Experience in customer success, platform consulting, or strategic account management, preferably with enterprise SaaS/PaaS platforms.
  • Demonstrated ability to engage both business and technical stakeholders, translating complex concepts into clear value propositions.
  • Strong business acumen and experience driving measurable outcomes in highly regulated or data-driven industries.
  • Familiarity with cloud-native platforms (AWS, Azure, GCP), APIs, and platform health metrics—enough to collaborate effectively with technical teams.
  • Excellent communication, facilitation, and stakeholder management skills.
  • Bachelor's degree in Business, Information Systems, Computer Science, or a related field.

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