Current jobs related to Client Support Coordinator - Tweed Heads, New South Wales - Feros Care
-
Care Support Coordinator
2 weeks ago
Tweed Heads, New South Wales, Australia integratedliving Australia Ltd Full timeAbout the RoleWe are seeking a compassionate and dedicated individual to provide support to elderly clients in the Tweed Heads community.Key ResponsibilitiesProviding assistance to clients to enable them to stay independent in their homesVisiting clients in their homes within Tweed Heads and surrounding areasSupporting clients with daily activities and tasks...
-
Service Coordinator
4 weeks ago
Tweed Heads, New South Wales, Australia Australian Unity Full timeJob Title: Service CoordinatorAs a Service Coordinator within our Home Health program, you will play a vital role in managing a portfolio of customers and a team of Care Workers in the Tweed Heads area. Your primary responsibility will be to ensure seamless service delivery, foster a high-performing team culture, and maintain a strong focus on compliance.Key...
-
Service Coordinator
1 month ago
Tweed Heads, New South Wales, Australia Australian Unity Full timeAbout the RoleWe are seeking an experienced Service Coordinator to join our Home Health program in the Tweed Heads area. As a key member of our team, you will be responsible for managing a portfolio of approximately 150 customers and a team of Care Workers.Key ResponsibilitiesConduct recruitment activities and onboarding of new Care Workers.Provide dedicated...
-
Home Care Support Worker
4 weeks ago
Tweed Heads, New South Wales, Australia Whiddon Full timeAbout the RoleWe are seeking a compassionate and dedicated individual to join our team as a Home Care Employee. As a key member of our care team, you will play a vital role in supporting our clients to live independently in their own homes.Key ResponsibilitiesProvide domestic assistance, social support, transportation, meal preparation, personal care, and...
-
Professional Lead in Client Services
3 hours ago
Tweed Heads, New South Wales, Australia IPA Personnel Full timeAbout UsAt IPA Personnel, we are committed to providing exceptional cleaning services that exceed our clients' expectations. As a Senior Client Services Manager, you will play a key role in delivering this vision.Job SummaryWe are seeking an experienced and results-driven Senior Client Services Manager to join our team in Tweed Heads. This is a...
-
Home Care Support Worker
1 month ago
Tweed Heads, New South Wales, Australia Whiddon Full timeAbout the RoleWe are seeking a dedicated and compassionate Home Care Employee to join our team at Whiddon in Tweed Heads. As a Home Care Employee, you will play a vital role in supporting elderly Australians to continue living at home with dignity and independence.Key ResponsibilitiesProvide domestic assistance, social support, transportation, meal...
-
Human Resources Coordinator
3 hours ago
Tweed Heads, New South Wales, Australia Social Futures Full timeAt Social Futures, we are seeking a skilled and detail-oriented Human Resources Coordinator to join our People and Culture team.About the Role:This is an exciting opportunity for an administration professional with exceptional organizational skills and a passion for HR and recruitment to support the delivery of employee services across the organisation.You...
-
Human Resources Coordinator
1 week ago
Tweed Heads, New South Wales, Australia Social Futures Full timeAbout the Role:We are seeking an administrative superstar to join our People and Culture team at Social Futures! If you enjoy working in a dynamic and fast-paced customer-focused environment, this role is perfect for you.You will work closely with the team to support the delivery of employee services, coordinate recruitment processes, and maintain and update...
-
Clinical Care Coordinator
3 weeks ago
Tweed Heads, New South Wales, Australia Australian Unity Full timeAbout the RoleAustralian Unity is seeking a skilled Clinical Care Coordinator to join our team in delivering the Diabetes Using Our Strengths Service (DUOSS) pilot research program. The DUOSS is an innovative virtual and face-to-face service that incorporates remote patient monitoring, optimizing management of diabetes medicines, education, and group yarn...
-
Human Resources Coordinator
3 weeks ago
Tweed Heads, New South Wales, Australia Social Futures Full timeAbout the Role:We are seeking an administration superstar to join our People and Culture team. If you have a passion for people and enjoy working in a dynamic, fast-paced customer-focused role, this position may be for you.As a key member of our team, you will work closely with us to support the delivery of employee services across the organisation,...
-
Customer Service Liaison
1 day ago
Tweed Heads, New South Wales, Australia Feros Care Full timeFeros Care is seeking a Customer Service Liaison to join our vibrant contact centre team in Tweed Heads South.This full-time role involves handling high volumes of inbound calls, booking services, and working collaboratively with colleagues.As a calm and steady individual with excellent customer service skills, you will be able to find win-win outcomes to...
-
Maintenance Officer
3 weeks ago
Tweed Heads, New South Wales, Australia Infinite Care Full timeAbout the RoleWe are seeking a highly skilled and experienced Maintenance Officer to join our team at Infinite Care. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our aged care facility in Tweed Heads.Key Responsibilities:Undertake general maintenance activities to a high standard, including landscaping...
-
Support Professional
4 weeks ago
Tweed Heads, New South Wales, Australia Uniting Full timeSupport Worker OpportunityAt Uniting, we are committed to making a positive impact on the lives of our clients and the community. We are seeking a Support Worker to join our Home and Community Care team in the Tweed Heads area.About the RoleThis is a permanent part-time opportunity to work with a supportive multi-disciplinary team, providing care and support...
-
Administrative Support Specialist
2 weeks ago
Tweed Heads, New South Wales, Australia Social Futures Full timeAbout the Role:Are you passionate about delivering exceptional administrative support and contributing to the success of a dynamic organization?As an Administrative Support Specialist at Social Futures, you will play a key role in supporting the delivery of employee services, coordinating recruitment processes, and maintaining accurate records in our HRIS...
-
Care Coordinator
3 weeks ago
Tweed Heads, New South Wales, Australia Uniting Full timeAbout the RoleWe are seeking a dedicated and compassionate Support Worker to join our Home and Community Care team in the Tweed Heads area.Key ResponsibilitiesProvide support to clients in their own homes, assisting with daily tasks such as housekeeping, grocery shopping, and meal preparation.Assist with personal care, including personal hygiene, toileting,...
-
Administrative Support Officer
3 weeks ago
Tweed Heads, New South Wales, Australia Social Futures Full timeAbout the Role:We are seeking an administration superstar to join our People and Culture team at Social Futures. As a key member of our team, you will be responsible for supporting the delivery of employee services across the organisation, coordinating recruitment processes, and maintaining our HRIS system.Key Responsibilities:Provide administrative support...
-
Administrative Support Officer
3 weeks ago
Tweed Heads, New South Wales, Australia Social Futures Full timeAbout the Role:We are seeking an administration superstar to join our People and Culture team!As an HR and Recruitment Coordinator, you will be working in a dynamic and fast-paced customer-focused role, supporting the delivery of employee services across the organisation.You will be responsible for coordinating recruitment processes, maintaining and updating...
-
Support Professional
1 month ago
Tweed Heads, New South Wales, Australia integratedliving Australia Ltd Full timeAbout the RoleWe are seeking a compassionate and dedicated Support Worker to join our team in Tweed Heads. As a Support Worker, you will play a vital role in enhancing the lives of older clients in the community.Key ResponsibilitiesProvide support to elderly clients to enable them to stay independent in their homesVisit clients in their homes within Tweed...
-
Tweed Heads, New South Wales, Australia Social Futures Full timeAbout the Role:We are seeking an administration superstar to join our People and Culture team at Social Futures. As an Administrative Coordinator: Employee Services, you will be working in a dynamic fast-paced environment to support the delivery of employee services across the organisation.You will be coordinating recruitment processes, working with our HRIS...
-
Support Care Specialist
4 weeks ago
Tweed Heads, New South Wales, Australia Uniting Full timeAbout the RoleWe are seeking a dedicated and compassionate Support Worker to join our team at Uniting. As a Support Worker, you will play a vital role in providing essential care and support to our elderly clients in their own homes.Key ResponsibilitiesAssist with daily living tasks, including housekeeping, grocery shopping, and meal preparation.Provide...
Client Support Coordinator
2 months ago
ABOUT FEROS CARE.
Our mission is to empower individuals to lead healthier, happier, and more connected lives.
Since our inception in 1990, we have been dedicated to supporting older Australians and individuals with disabilities. We take pride in being innovators, advocates, and champions of kindness. Our commitment to excellence has earned us numerous accolades both locally and internationally.
Located in our Tweed Heads office, our Client Support Coordinators and Senior Client Support Coordinators play a crucial role in managing administrative functions and coordinating various activities. Your primary duty will be to handle incoming calls as the first point of contact for participants, families, and the broader community.
Leverage your customer service and problem-solving expertise to provide guidance on the NDIS and other available supports in our service areas.
Your responsibilities will include:
- Clearly articulating NDIS information to individuals, families, and the community to enhance understanding.
- Facilitating access to NDIS resources, addressing questions, and ensuring confidentiality in daily recordkeeping.
- Assisting participants over the phone in exploring options and building their capacity for self-management.
- Optimizing daily LAC operations to ensure service efficiency and achievement of key performance indicators.
- Coordinating appointments for program participants while maintaining organized LAC schedules.
- Implementing effective service rostering to ensure resource efficiency and continuity of care.
We are seeking candidates who possess:
- Demonstrated experience in high-volume scheduling and call center settings.
- Strong technological proficiency and internet skills.
- Excellent communication abilities, both written and verbal, with strong listening skills.
- The capability to adapt in a fast-paced environment with shifting priorities and high client expectations.
- High-level computer literacy, including proficiency in Outlook, Word, and Excel.
- A positive and respectful demeanor, even under pressure and tight deadlines.
- Exceptional telephone communication skills.
- A commitment to upholding the values of Feros Care and the core principles of the NDIS.
What we offer:
- Non-profit salary packaging options (up to $15,899 per annum tax-free) and meal and entertainment packaging (up to $2,650 per annum tax-free) for part-time and full-time employees.
- A competitive salary of $61,504 per annum.
- Access to extensive discounts on everyday purchases, financial advice, and wellness programs through our ForME platform.
- While primarily office-based, we offer flexible work arrangements, subject to management approval after the orientation period.
- Comprehensive training, development, and career advancement opportunities, with support for obtaining additional relevant qualifications and certifications.
- Discounts on private health insurance (Medibank).
- An employee referral program.
- Access to an Employee Assistance Program (EAP).
- Up to 9 weeks of paid parental leave for eligible employees.
- Provision of all necessary technology and equipment.
Successful candidates will be required to undergo a national police check and provide evidence of their right to work in Australia.
We are committed to inclusivity and value the unique contributions of all individuals. We encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, and those with disabilities.
Feros Care acknowledges and respects the Traditional Custodians of the land on which we operate.
