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Professional Lead in Client Services
1 month ago
About Us
At IPA Personnel, we are committed to providing exceptional cleaning services that exceed our clients' expectations. As a Senior Client Services Manager, you will play a key role in delivering this vision.
Job Summary
We are seeking an experienced and results-driven Senior Client Services Manager to join our team in Tweed Heads. This is a full-time, permanent position offering a competitive salary package of $105k + fully maintained company vehicle.
Key Responsibilities
- Develop and maintain strong relationships with clients and internal teams to ensure seamless delivery of cleaning services.
- Ensure compliance with risk management procedures and regulatory requirements.
- Oversee site cleaning operations to achieve KPIs and performance targets.
- Mentor and develop team members to drive internal growth and succession planning.
- Act as the primary point of contact for client concerns and operational challenges.
- Prioritize continuous improvement initiatives and contribute to the development of our Business Management System.
About You
- Demonstrated experience in managing high-performing teams and delivering customer service excellence in cleaning or facilities management.
- Current NSW driver's license, Working With Children clearance, and Police Check.
- Strong leadership ability and capacity to build relationships at all levels.
- Knowledge of best practices in service delivery, with a focus on cleaning services.
- Competency in conducting risk assessments and incident investigations.
- A proven track record of meeting and exceeding KPIs and service targets.
- Solid understanding of Health and Safety regulations and ability to ensure compliance.
- Excellent negotiation, communication, and decision-making skills.
- Strong time management and organizational skills, with the ability to multitask in a dynamic environment.
Benefits
- Competitive salary and fully maintained company vehicle.
- Supportive and inclusive team environment.
- Opportunities for professional development and internal career progression.
- Flexible working arrangements.
- Collaborative culture valuing safety, quality, and continuous improvement.
