Sales Capability Development Lead

2 weeks ago

Melbourne, Victoria, Australia Bupa Full time

About the Role

The Sales Capability Manager is a vital position at Bupa Aged Care, responsible for enhancing the sales competencies of staff within our residential aged care homes. The role aims to equip every team member with the necessary skills to effectively convert enquiries into new resident admissions.

This position involves developing and delivering comprehensive training programs, coaching sales techniques, and monitoring performance metrics to drive occupancy rates and meet organizational goals. The focus will be on supporting teams to ensure that their homes are presented in a way that supports sales conversion.

The role also plays a key part in ensuring compliance and governance processes are met, guaranteeing homes maintain defined standards of home presentation and tour experience that align with our brand and customer experience expectations.

Key Responsibilities

  • Sales Training Development: Design and implement tailored sales training programs focused on skills such as empathy, communication, understanding customer needs, and closing techniques.
  • Performance Monitoring: Regularly assess the performance of sales activities at each home, utilizing CRM systems (Resi-select) to optimize admission pipelines.
  • Coaching and Support: Provide ongoing support and one-on-one coaching to staff, particularly in handling challenging situations and objections, to increase conversion rates.
  • Collaboration with Management: Work closely with management teams at each home to align sales strategies with overall business objectives and ensure staff are motivated and informed.
  • Feedback and Improvements: Utilize NPS insights and other feedback mechanisms to refine sales processes and training materials continuously.
  • Reporting: Maintain accurate records of training activities and sales performance metrics; regularly report these findings to senior management.

Benefits Package

Bupa offers an attractive salary package, including:

  • A competitive annual salary range of $120,000 - $150,000, depending on experience and qualifications.
  • Range of discounts on Bupa products - Healthcare, Optical, Dental.
  • 'People First' wellness program accessible by all employees.
  • Bupa Online Leadership Development available on demand.
  • Clinical learning opportunities through online and face-to-face training.
  • Internal transfers across our care homes.
  • Employee Networks for involvement and career growth.

Requirements

We seek a highly skilled professional with:

  • Minimum 5 years of experience in business development or sales roles preferably in the healthcare or aged care sector.
  • Preferred minimum 3 years of experience in sales training and capability development.
  • Strong attention to detail regarding care home presentation.
  • Strong understanding of the sales process and dynamics within a residential aged care context.
  • Demonstrated ability to build rapport and effective working relationships with various stakeholders.
  • Excellent verbal and written communication skills, with an ability to persuade and influence others.
  • Proficiency in CRM software and data analysis.

  • Senior Sales Capability Lead

    1 week ago

    Melbourne, Victoria, Australia Bupa Full time

    About the OpportunityWe are seeking an experienced Senior Sales Capability Lead to join our team in enhancing sales competencies of staff within our residential aged care homes. As a key member of our leadership team, you will play a critical role in driving occupancy rates and meeting organizational goals.

  • Customer Service Team Lead for Energy Sales

    1 week ago

    Melbourne, Victoria, Australia Sales Mate Group Full time

    About Us:Sales Mate Group is a sales, marketing and BPO specialist with over 20 years of experience across various industries. We have partnered with leading companies in Australia.Our core values are built around quality relationships and interactions with our people, partners and customers. We love the products we represent and always have each other's...

  • Engineering Practice Lead and Capability Developer

    2 weeks ago

    Melbourne, Victoria, Australia Bupa Full time

    Transform Technology Delivery Speed and QualityBupa is an international healthcare group committed to longer, healthier, happier lives for over 70 years. We're seeking a high-calibre Engineering Practice Lead and Capability Developer to join our team.About the RoleThis is an exceptional opportunity to drive transformation in technology delivery speed and...

  • Customer Service Team Lead

    3 weeks ago

    Melbourne, Victoria, Australia Sales Mate Group Full time

    About Us: Sales Mate Group is a sales, marketing and BPO specialist. We bring a wealth of knowledge and experience with more than 20 years of outsourced experience across an extensive range of industries and have partnered with some of the biggest names in Australia.Our mission is simple: we love the products we represent. As part of the Sales Mate family,...

  • Strategic Capability Developer

    4 weeks ago

    Melbourne, Victoria, Australia Bank of Queensland Full time

    About the Role:As a key member of the BOQ Group's Capability team, you will be responsible for developing and implementing strategic capability development initiatives that drive business outcomes. This is a unique opportunity to join a leading financial services organization and contribute to the growth and success of our Business Banking division.About...

  • Customer Service Manager Lead

    3 weeks ago

    Melbourne, Victoria, Australia Sales Mate Group Full time

    About Us: Sales Mate is a sales, marketing and BPO specialist with over 20 years of outsourced experience across a wide range of industries. We have partnered with some of Australia's biggest names, bringing a wealth of knowledge and expertise to our clients.Our Mission: We love the products we represent, and as part of the Sales Mate family, we always have...

  • Customer Experience Manager for Energy Sales

    4 days ago

    Melbourne, Victoria, Australia Sales Mate Group Full time

    About UsSales Mate is a sales, marketing and BPO specialist with over 20 years of experience across various industries. We have partnered with some of Australia's biggest names.Our brand is defined by our passion for the products we represent and our commitment to quality relationships with our people, partners, and customers.The OpportunityWe are seeking an...

  • Strategic Business Development Director

    3 days ago

    Melbourne, Victoria, Australia BTA Sales Full time

    About BTA SalesBTA Sales, a leading global innovation service provider and distributor of raw materials and ingredients to the Australian manufacturing sector, offers an exciting opportunity for a Strategic Business Development Director.Salary: A competitive salary between AU$150,000 and AU$200,000 plus superannuation.About the RoleThe primary function of...

  • Strategic Business Development Manager

    13 hours ago

    Melbourne, Victoria, Australia BTA Sales Full time

    Company Overview:BTA Sales is a leading global innovation service provider and distributor of raw materials and ingredients to the Australian manufacturing sector. Our company has a significant presence in the industry, representing top-tier global suppliers.Salary:We offer a competitive salary between AU$120,000 - AU$180,000 per annum, plus superannuation,...

  • Senior Business Development Manager

    3 weeks ago

    Melbourne, Victoria, Australia bta Sales Full time

    Unlock Your Career Potential:Are you a results-driven sales professional with a passion for the packaging industry? Do you have a proven track record of generating new business opportunities and building strong relationships with key clients? Look no further! As a Key Account Manager with bta Sales, you will play a critical role in driving the company's...

  • Comcare Capability Review Lead

    4 weeks ago

    Melbourne, Victoria, Australia Comcare Full time

    Comcare is seeking a highly skilled and experienced professional to lead a Capability Review of its organisation.The Director Capability Review Program will involve leading a small team to engage with senior management, business areas, relevant consultants and other key stakeholders to deliver a Capability Review for Comcare.Key ResponsibilitiesDevelop and...

  • Sales Manager

    2 weeks ago

    Melbourne, Victoria, Australia Sales Mate Group Full time

    Customer Service Manager Job DescriptionAbout Sales Mate Group:We are a sales, marketing and BPO specialist with over 20 years of experience. We have partnered with big names in Australia and bring a wealth of knowledge to the table.The Opportunity:We are seeking a Customer Service Manager to lead our call centre team. The ideal candidate will have Team...

  • Business Development Manager for Beauty and Cosmetics

    3 weeks ago

    Melbourne, Victoria, Australia bta Sales Full time

    About the RoleWe are seeking an experienced Business Development Manager to join our team at bta Sales, a leading innovator in the beauty and cosmetics packaging industry. As a key member of our sales team, you will be responsible for managing relationships with major beauty, skincare, fragrance, and makeup clients across Australia and New Zealand.With a...

  • Strategic Sales Growth Manager

    1 week ago

    Melbourne, Victoria, Australia bta Sales Full time

    Job Opportunity: Strategic Sales Growth ManagerWe are seeking an accomplished sales professional to spearhead business expansion as a Strategic Sales Growth Manager. The ideal candidate will possess expertise in B2B sales, a strong technical foundation, and a proven track record of driving new business growth and managing client relationships.About the...

  • Sales Capability Enhancement Leader

    4 weeks ago

    Melbourne, Victoria, Australia Bupa Full time

    About the RoleThe Sales Capability Manager plays a pivotal role in elevating the sales competencies of staff within our residential aged care homes. This involves enhancing the skills of team members to effectively convert enquiries into new resident admissions.This position entails developing and delivering tailored training programs, coaching sales...

  • Commercial Sales Executive

    2 weeks ago

    Melbourne, Victoria, Australia bta Sales Full time

    About the RoleAs a Commercial Sales Executive for bta Sales, you will be responsible for developing and maintaining strong relationships with tier-1 architects, designers, and major end users in Melbourne. Your primary focus will be to drive sales of premium commercial furniture and accessories across diverse projects in corporate, hospitality, education,...

  • Commercial Sales Executive

    1 week ago

    Melbourne, Victoria, Australia bta Sales Full time

    Unlock Your Career Potential as a Commercial Sales ExecutiveIn this exciting opportunity, you will have the chance to work with a leading Australian-owned business renowned for its premium product range and innovative approach to design.We offer a competitive salary of $95,000 - $105,000 per annum, plus superannuation and additional benefits.Key...

  • Senior Business Development Manager

    2 weeks ago

    Melbourne, Victoria, Australia bta Sales Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Business Development Manager to join our team in Australia and New Zealand. As a key player in driving business growth, you will be responsible for managing relationships with beauty, skincare, fragrance, and cosmetics clients across the region.In this role, you will have the opportunity...

  • Executive Commercial Sales Manager

    2 weeks ago

    Melbourne, Victoria, Australia bta Sales Full time

    Unlock Your Career Potential in Executive Commercial SalesEstimated Salary: $120,000 - $150,000 per annumAbout the RoleWe are seeking a highly motivated and results-driven Executive Commercial Sales Manager to join our team at BTA Sales. As a key member of our sales department, you will be responsible for developing and maintaining strong relationships with...

  • Senior Business Development Representative

    4 weeks ago

    Melbourne, Victoria, Australia bta Sales Full time

    About the RoleThis is a challenging role for a highly skilled and motivated individual to join our team at bta Sales as a Key Account Manager.In this position, you will be responsible for generating new business opportunities and managing relationships with existing clients in the beauty and cosmetics industry, across Australia and New Zealand.You will work...