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Fitness First Career Opportunity
2 months ago
Fitness First is a globally recognised leader in the fitness sector, operating 46 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.
The OpportunityAs a Member Support Consultant (MSC), you will be the driving force behind the success of Fitness First. You will interact with people from all walks of life, driving membership growth by performing outreach activities, generating and converting leads, and inspiring people to take action that has a positive impact on their physical, mental, and emotional wellness. You will aid membership retention through positive interaction with our existing members, assisting them with enquiries, and providing exceptional customer service that motivates them to continue their fitness journey.
Responsibilities- Contribute to club sales budget utilising sales promotions and referrals campaigns
- Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities
- Achieve the required number of lead contacts via telephone to maximise sales opportunities
- Provide sales presentations and tours to prospective members
- Create great member journeys via positive and personalised interactions
- Achieve successful outcomes to enquiries
- Open and close the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
- Current First Aid & CPR certificate
- A problem-solving mindset - you can provide solutions that meet the needs of our potential members
- A gift for communication - you can talk to anyone with ease, and inspire them to take action
- Drive - you are goal-focused and continuously looking for new ways to excel yourself
- A team player - you can rally through the hard times and celebrate personal and team success
- Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals
We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one.
In addition, we offer:
- A competitive package including base salary, super, and commission
- A complimentary Platinum Fitness First membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards"
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations, and disciplines
- Ongoing training and support to develop your customer service, sales, and leadership skills through our Gold Certification and Emerging Leader awards
