Claims Management Officer
7 days ago
We are seeking a highly skilled Claims Management Officer to join our team at RACQ. As a Claims Management Officer, you will be responsible for managing claims in a timely and efficient manner, ensuring a seamless experience for our members.
Key Responsibilities- Proactively manage claims, ensuring a seamless experience for our members
- Lodge claims and oversee existing ones, fulfilling our members' needs
- Work in a fast-paced environment, encountering diverse challenges and meeting new people
- Be well-supported through our bespoke onboarding programme, tailored to your specific needs
- Contribute to our collective success, fostering a collaborative environment
- Customer Centred Mindset: Provide exceptional customer service and have a genuine desire to help others
- Adaptability: Thrive in a fast-paced environment, embracing change and building meaningful relationships with colleagues
- Transferable Skills: Experience in Insurance and/or Claims is desirable, but not essential
- Strong time management, problem-solving, negotiation, and interpersonal communication skills
- Eager learner: Enthusiastic about learning, with excellent phone etiquette and a can-do attitude
- Motivation to excel: Desire to achieve and surpass goals, driving success at RACQ
- Financial benefits and discounts on a range of banking, assistance, and insurance products
- Paid volunteer leave, payroll giving, and volunteering for community events
- Flexible working and leave options, including parental leave and purchased leave
- Discounts on health programs and access to wellbeing initiatives
- Investment in your development with in-house development programs and access to online courses
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