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Customer Experience Agent

1 month ago

Rockhampton, Queensland, Australia SIXT Australia Full time
Customer Experience Agent/Vehicle Detailer Job Description

SIXT Australia is seeking a Casual Customer Experience Agent/Vehicle Detailer to join our team in Rockhampton. This role offers approximately 25 hours per week, Monday to Sunday, to meet business demands.

Key Responsibilities:
  • Provide exceptional customer service, creating and acting upon opportunities to make sales
  • Ensure all rental vehicles meet SIXT Australia's vehicle presentation standards
  • Communicate with customers face-to-face, over the phone, and via email
  • Open and close rental agreements
  • Sell additional over-the-counter rental products
  • Manage reservations and organize fleet
  • Inspect and record vehicle damage
  • Deliver vehicles between sites
  • Maintain a clean and safe working area
Requirements:
  • Flexibility to work during location trading hours, including school holidays, weekends, and public holidays
  • Exceptional customer service skills and/or experience
  • Enthusiastic and driven individual who strives to exceed targets
  • Excellent verbal and written communication skills
  • Strong attention to detail with a good work ethic
  • Experience in vehicle detailing or cleaning (preferred but not essential)
  • Current unrestricted Provisional or Full Driver's Licence
  • Full working rights in Australia
Benefits:
  • $28.69 per hour (award rate) + casual & shift loadings + monthly incentives
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more
  • Discounts on NRMA insurance products including car & travel
  • Uniform and staff car parking provided
  • Employee Referral Program where you may be eligible for a $2,000 referral bonus payment

SIXT Australia celebrates and welcomes diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.