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Customer Experience Agent/Vehicle Detailer

1 month ago

Rockhampton, Queensland, Australia SIXT Australia Full time

Job Title: Customer Experience Agent/Vehicle Detailer

Job Summary:

SIXT Australia is seeking a Casual Customer Experience Agent/Vehicle Detailer to join the team in Rockhampton. As a key member of our team, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia's vehicle presentation standards.

Key Responsibilities:

  • Communicate with customers face-to-face, over the phone, and via email to deliver exceptional customer service.
  • Open and close rental agreements, sell additional over the counter rental products, and manage reservations and organise fleet.
  • Ensure vehicles are cleaned and presented to the correct standard, ready for the next customer.
  • Inspect and record vehicle damage, deliver vehicles between sites, and maintain a clean and safe working area.

Qualifications:

  • Flexibility to work during location trading hours, including school holidays, weekends, and public holidays.
  • Exceptional customer service skills and/or experience.
  • Enthusiastic and driven individual who strives to exceed targets.
  • Excellent verbal and written communication skills.
  • Strong attention to detail with a good work ethic.
  • Experience in vehicle detailing or cleaning (preferred but not essential).
  • Current unrestricted Provisional or Full Driver's Licence.
  • Full working rights in Australia.

Benefits:

  • $28.69 per hour (award rate) + casual & shift loadings + monthly incentives.
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
  • Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more.
  • Discounts on NRMA insurance products including car & travel.
  • Uniform and staff car parking provided.
  • Employee Referral Program where you may be eligible for a $2,000 referral bonus payment.

About Us:

At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.