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Customer Service Team Associate

1 month ago

Perth, Western Australia Jb Hi-Fi Limited Full time

About Us


JB Hi-Fi Limited is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods.


We want to own the tech and entertainment space, grow our customer base and support our people to be the best and deliver the highest quality service - This is at the heart of our business.


As a Retail Team Member, you will have the opportunity to create, support and contribute to a high performance culture, ensuring that great customer experience is enabled across the store.


Our ideal candidate will have a passion for home entertainment, music, movies, technology, appliances and/or games, and be enthusiastic, passionate and highly motivated.


As a result-driven individual, you will be able to communicate effectively with a diverse group of people, and contribute to the JB Hi-Fi brand and store experience by assisting with merchandising of all products on the sales floor.


We offer a supportive and inclusive team that embraces individuality and diversity, and provide ongoing training & development opportunities from day one.


We offer a generous team member discounts across a range of products, as well as a leading commission structure for sales positions, and flexibility, 12 weeks' paid parental leave, novated leasing, Employee Assistance Program and more.


About the role



  • Support the efficient delivery and processing of stock into store, following store receiving processes
  • Provide a high level of customer service standards, including pre, during and post the sale
  • Contribute to the JB Hi-Fi brand and store experience by assisting with merchandising of all products on the sales floor
  • Help across a number of areas within our stores from customer facing to our back of house

About you



  • You will be able to communicate effectively with a diverse group of people
  • You have a passion for home entertainment, music, movies, technology, appliances and/or games
  • Enthusiastic, passionate and highly motivated
  • Customer focus and result driven

We are an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.


We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys Group, and the opportunity to make a meaningful difference to the social and environmental issues that our people are passionate about.