Customer Service Team Lead

4 weeks ago


Perth, Western Australia Talent Right Full time
Customer Service Team Lead - Business Desking and Seating Systems Expert

Talent Right is seeking a seasoned Customer Service Team Lead to drive sales, ensure exceptional customer experience, and lead a dedicated team in our Business Desking & Seating Systems division. As a key member of our team, you will be responsible for leading and motivating a team of sales and customer service representatives.

Key Responsibilities:

  • Sales/Customer Service Team Leadership:
    • Lead and motivate a team of sales and customer service representatives specializing in Business Desking & Seating Systems.
    • Provide coaching, guidance, and support to team members to achieve sales targets and deliver outstanding customer service in this product category.
  • Scheduling Estimators and Quotation Preparation:
    • Coordinate and schedule estimators to conduct assessments and gather necessary information for quotations.
    • Prepare accurate and comprehensive quotations based on customer requirements and assessment findings.
    • Present quotations to customers in a clear and persuasive manner, addressing any inquiries and concerns.
  • Quotation Follow-Up and Order Securing:
    • Proactively follow up on quotations to understand customer needs and concerns.
    • Negotiate terms, pricing, and finalize orders to secure contracts and drive revenue growth.
    • Maintain a systematic approach to quotation tracking and order fulfillment.
  • Facilitation of Project Handovers to Operations:
    • Coordinate project handovers to the operations team.
    • Provide comprehensive project briefings and documentation.
    • Collaborate with cross-functional teams to guarantee successful project delivery and customer satisfaction.

Qualifications and Requirements:

  • Proven experience in sales and customer service.
  • Strong organizational and multitasking skills to effectively manage scheduling, quotations, and project handovers.
  • Excellent communication and negotiation skills to build rapport with customers and secure orders.
  • Proficient in relevant software applications (e.g., CRM systems, MS Office) for quotation preparation and tracking.
  • Ability to lead and inspire a team to achieve targets and uphold a high standard of customer service.

Compensation: $80,000 - $110,000 per annum, depending on experience and performance. Talent Right offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We are committed to providing a dynamic work environment that fosters growth, innovation, and collaboration.



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