Guest Services Team Lead

4 days ago


Perth, Western Australia Pan Pacific Hotels Group Full time

Job Title: Guest Services Team Lead

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  • The Guest Services Team Lead is responsible for overseeing the daily operations of our Front Office team, ensuring smooth and efficient guest experiences.

About Our Company

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Pan Pacific Hotels Group is a leading hospitality company dedicated to delivering exceptional guest experiences. We pride ourselves on our commitment to providing personalized service and creating memorable stays for our guests.

Job Description

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The Guest Services Team Lead will be responsible for:

  • Leading by Example: Setting high standards for guest service and ensuring that all team members meet these expectations.

Favourite Responsibilities:

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  • Mentoring and supervising the Front Office team to ensure seamless daily operations.
  • Developing and implementing strategies to improve guest satisfaction and loyalty.
  • Collaborating with other departments to ensure consistent and exceptional guest experiences.

Requirements

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To be successful in this role, you will need:

  • A strong track record of leadership and experience in a similar role.
  • Excellent communication and interpersonal skills.
  • The ability to work well under pressure and prioritize tasks effectively.

Numerical Details:

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We estimate the salary for this role to be around $60,000 - $80,000 per year, depending on experience. Additionally, we offer a range of benefits including discounted staff parking, complimentary meals while on shift, and 50% discounted food and beverages across all Oceania properties.

About Our Recruitment Process

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Pan Pacific Perth is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability or other characteristics.


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