Operations Lead

4 weeks ago


Perth, Western Australia RAC WA Full time

RAC WA is one of Western Australia's most trusted brands, with over 1.3 million members.

We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be 'The driving force for a better WA.'

Job Overview

This role is responsible for leading our dedicated team of consultants in the Member Service Center to showcase the value and benefits of RAC products and services to our members via face-to-face and over-the-phone interactions.

Key Responsibilities
  • Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets.
  • Provide ongoing coaching and mentoring to support career development.
  • Address member concerns promptly and effectively to ensure a positive resolution.
  • Monitor day-to-day operations to ensure execution of strategies and initiatives.
Requirements
  • A seasoned customer service professional with management experience, ideally in a busy, multi-tasking environment.
  • Strong leadership and interpersonal skills with the ability to motivate and develop team members.
  • Experience in working to & achieving KPIs/targets.
  • Creating a cohesive and collaborative work environment.
  • Excellent communication skills with the ability to listen & relate well to others.
  • Ability to demonstrate empathy and resilience in difficult situations.
  • Strong computer literacy and ability to use many applications at once whilst having engaging conversations.
What We Offer
  • A secure full-time, permanent position working within your local community.
  • Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.
  • An inclusive & supportive environment, enabling all abilities to strive for success.
  • Professional career development & ongoing training.
  • Generous discounts on home, contents & car insurance, plus free roadside assistance.
  • Member benefits & opportunity to join a very active Social Club.

The estimated salary for this role is $80,000 - $120,000 per annum, depending on experience and qualifications.



  • Perth, Western Australia South32 Group Operations Pty. Ltd. Full time

    About the RoleThis permanent position will be held in our Perth offices, with opportunities for hybrid work arrangements. We encourage applications from qualified candidates interested in exploring flexible options.As a Digital HR Systems Lead, you will oversee the success of our HR technology ecosystem, guiding a talented team to ensure smooth and effective...


  • Perth, Western Australia South32 Group Operations Pty. Ltd. Full time

    About South32 Group Operations Pty. Ltd.We are a leading global mining company focused on responsibly producing commodities critical for a low-carbon world. Our Perth office is based in the heart of the CBD, offering a convenient location with key functions including HR, Finance, Corporate Development, Investor Relations, Group Risk, and Technical.Role...

  • Operations Team Lead

    3 weeks ago


    Perth, Western Australia Amazon Commercial Services Pty Ltd Full time

    At Amazon Commercial Services Pty Ltd, we are seeking an experienced Operations Team Lead to join our team in Perth. About the RoleThis is a challenging and rewarding role that requires strong leadership and management skills. The successful candidate will be responsible for supporting the Area Manager and leading a team of operations staff.The key...


  • Perth, Western Australia South32 Group Operations Pty. Ltd. Full time

    About the RoleThe South32 Group Operations Pty. Ltd. is seeking a highly skilled and experienced Lead Geologist to join our team in Perth, Vancouver, or Santiago offices.This permanent position offers a unique opportunity to shape the future of global exploration by providing expert geological guidance and support across South32's worldwide portfolio.As a...


  • Perth, Western Australia Wood Plc Full time

    Job OverviewWe are seeking a highly skilled and experienced Operational Excellence Lead to join our dynamic team at Wood Plc. This is an exciting opportunity for someone with strong leadership skills, technical expertise, and experience in operations readiness.About the RoleThe successful candidate will play a crucial role in ensuring that our clients'...


  • Perth, Western Australia Veolia Full time

    About the RoleWe are seeking a highly skilled Industrial Operations Lead to join our team in Bunbury, WA.The ideal candidate will have extensive experience in heavy industry operations and leadership roles.Key ResponsibilitiesProvide operational and technical oversight of works performedLead high-pressure water jetting, blasting, vacuum loading, and general...


  • Perth, Western Australia Gold Fields Full time

    About Us:Gold Fields is a leading gold mining company with operations in South Africa.About the Role:We are seeking an experienced Operations Supervisor to join our team at South Deep Gold Mine.Key Responsibilities:Ensure compliance with all relevant safety, health, environmental and regulatory standardsLead the safe and efficient operation of the mine's...

  • Operations Team Lead

    4 weeks ago


    Perth, Western Australia Amazon Commercial Services Pty Ltd Full time

    Amazon Commercial Services Pty Ltd is seeking a skilled Operations Team Lead to join our team at our Perth Fulfillment Center.The estimated annual salary for this role is approximately $80,000 - $110,000 AUD, depending on experience and qualifications.About the RoleThis is an exciting opportunity to work in a fast-paced environment where you will be...


  • Perth, Western Australia Programmed Full time

    PERSOLKELLY is one of Australia's leading recruitment providers, delivering quality temporary and permanent options in Engineering, Technical, and Office Support sectors.We're seeking a seasoned Maintenance Manager to oversee all maintenance operations at a prominent building materials company. This exciting opportunity ensures the longevity and optimal...


  • Perth, Western Australia Gold Fields Full time

    Gold Fields, a leading gold mining company, is seeking an experienced Mining Operations Management Lead to join its team at the South Deep Gold Mine in Westonaria.The successful candidate will be responsible for overseeing the safe and efficient delivery of production plans, ensuring compliance with safety standards, and optimising operational processes....


  • Perth, Western Australia Capricorn Full time

    At Capricorn, we're looking for an experienced Operational Audit Lead to join our team. This is a fantastic opportunity to take on a key role in supporting the delivery of our internal audit program.About the RoleThe successful candidate will be responsible for examining and evaluating the adequacy, effectiveness, and efficiency of our internal control...


  • Perth, Western Australia Sodexo Full time

    At Sodexo, we are seeking an experienced and skilled Village Manager to lead our village operations team. This is a fantastic opportunity for someone with a passion for delivering high-quality services and ensuring exceptional client satisfaction.Key Responsibilities:Manage and mentor a team of professionals in village servicesDevelop and implement...


  • Perth, Western Australia Rio Tinto Full time

    About the RoleWe are seeking an experienced Lead Mining Operations Specialist to join our team at Rio Tinto Iron Ore. As a key member of our operations team, you will play a critical role in driving productivity and efficiency across our Pilbara mining operations.


  • Perth, Western Australia Wood Plc Full time

    Unlock New Opportunities in Energy Sector LeadershipWe are seeking a highly skilled and motivated Lead Operations Readiness Engineer to join our team at Wood Plc. As a key player in the Energy sector, we deliver innovative and sustainable energy solutions, committed to excellence, safety, and environmental stewardship.The successful candidate will play a...


  • Perth, Western Australia Virgin Australia Full time

    We are seeking a highly skilled Technical Aviation Operations Lead to join our team at Virgin Australia Regional Airlines.This role is responsible for the oversight and conduct of technical activities to support the safe and efficient operation of our fleet. You will be working closely with our Aircraft Performance Analyst to create and maintain aircraft...


  • Perth, Western Australia Rio Tinto Full time

    Transform Your Career in Fixed Plant OperationsRio Tinto is committed to creating a diverse and inclusive work environment where everyone feels valued and respected. We are currently seeking an experienced Operational Team Lead to join our team at West Angelas.About the RoleWe are looking for a skilled and passionate leader to lead, mentor, coach, and...


  • Perth, Western Australia South32 Group Operations Pty. Ltd. Full time

    About South32 Group Operations Pty. Ltd.We're meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world.


  • Perth, Western Australia Amazon Commercial Services Pty Ltd Full time

    Job OverviewWe are seeking a highly skilled Industrial Operations Team Lead to join our team at Amazon Commercial Services Pty Ltd in Perth. As an Operations Supervisor, you will play a critical role in supporting the Area Manager and overseeing the daily operations of our Fulfillment Center.About the RoleThis is a Day Shift position that requires previous...


  • Perth, Western Australia Inchcape Full time

    About InchcapeWe are a leading global automotive distributor and service provider, serving some of the world's most respected brands.SalaryThe estimated salary for this role is £50,000 - £70,000 per annum, depending on experience and qualifications.Job DescriptionWe are seeking an experienced Site Administrator to join our team at Inchcape. As a Site...


  • Perth, Western Australia Woolworths Group Full time

    Senior Leadership OpportunityWe are seeking a highly motivated and experienced Operations Manager to lead our venue team.About the Role:Lead and develop a large, multi-skilled team to deliver exceptional guest experiences.Manage daily operations, including opening and closing procedures, back-of-house administration, staff recruitment, and rostering.Bring...