Cloud Solutions Architect Leader

1 month ago

Sydney, New South Wales, Australia Amazon Full time
Job Description:

We are seeking a highly skilled Cloud Solutions Architect Leader to join our team at Amazon. As a Technical Account Manager, you will be responsible for leading the success of enterprise support customers in building applications and services on the AWS platform.

About the Role:

You will work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning, and ongoing operational issues. Your goal is to provide recommendations and proactive advice through all phases of the cloud adoption life cycle.

The ideal candidate has demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

Responsibilities:

  • Act as a single point of contact to Enterprise Accounts
  • Understand customer outcomes and business goals
  • Make AWS service improvement recommendations that fit with customer strategy and architecture
  • Evaluate, analyze, and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS (e.g., feature request)
  • Participate in customer requested meetings (onsite or via phone)
  • Share knowledge and innovate with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • Plan and execute successful business-critical events including product launches, migrations, and modernizations for customers on AWS

Qualifications:

The ideal candidate has 5+ years of experience in similar roles such as Senior Technical Consultant, Solutions Architect, IT Manager/Engineer, or other similar technical roles. In addition, they have software engineering, SRE, and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.

Benefits:

  • Average salary $150,000 - $200,000 per year based on location and experience
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a global leader in cloud computing

Location:

This role can be based in any Amazon office location worldwide.

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