Cloud Operations Specialist

5 days ago


Sydney, New South Wales, Australia MongoDB Full time
About MongoDB

MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our industry-leading developer data platform, MongoDB Atlas, is a globally distributed, multi-cloud database available in over 115 regions across AWS, Google Cloud, and Microsoft Azure.

As a leader in the cloud database-as-a-service market, we deliver applications and services that make it easier to manage and scale database deployments. Our next-generation systems include products like Atlas, Cloud Manager, and Compass.

Job Overview

We are seeking a highly skilled Cloud Operations Engineer to join our worldwide team responsible for ensuring the consistent operational success of every MongoDB Atlas customer. This role requires expertise in building internal tools, process automation, and server administration duties including performance troubleshooting.

Key Responsibilities
  1. Coordinate with a global team of Cloud Operations Engineers to ensure uptime guarantees for our Atlas customer base
  2. Participate in designing and building internal tools
  3. Help scale the worldwide Cloud Operations Engineering team by implementing new processes and tools
  4. Assist in scoping, designing, and deploying systems that reduce Mean Time to Resolve for customer incidents
  5. Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
  6. Automate internal processes, routine monitoring, and troubleshooting tasks
  7. Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
  8. Cooperate with product management and cloud engineering organizations to identify areas for improvement in management applications powering the Atlas infrastructure
  9. Inform executive leadership and escalation management personnel of major outages
Requirements
  1. Experience as an on-call DevOps, SRE, or Cloud Operations engineer
  2. Expertise in Linux system administration and networking technologies
  3. Knowledge of database operations and concepts
  4. Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g., GCP, Azure)
  5. Experience in monitoring, system performance data collection, and analysis, and reporting
  6. Ability to write programs/scripts to solve short-term systems problems and long-term strategic objectives for the Atlas product
  7. A CS/CE degree or equivalent experience
  8. At least 2 of the following programming languages: Java, Go, Python, JavaScript
Salary Information

The estimated annual salary for this position is $140,000-$160,000, based on location and experience. We offer a competitive compensation package, including benefits and opportunities for growth and development.



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