Administrative Coordinator
2 weeks ago
Job Title: Administrative Coordinator
The Role- Deliver exceptional customer service across multiple platforms, ensuring a positive and professional experience for customers.
- Manage inventory, process online orders, and handle returns efficiently to maximize business outcomes.
- Coordinate office logistics, including postal and courier deliveries, to ensure seamless operations and high levels of customer satisfaction.
- Organize travel arrangements for the team and manage office supplies and stationery orders.
- Handle office expense management and credit card reconciliations with attention to detail to prevent errors and discrepancies.
- Support general administrative tasks as needed across the business, prioritizing efficiency and effectiveness.
- Respond to customer inquiries via phone, email, website chat, and other platforms in a timely and effective manner.
- Process online orders, manage inventory, and handle returns in accordance with company policies and procedures.
- Coordinate courier bookings, invoicing, and stationery management to support daily operations and meet customer expectations.
- Assist with organizing travel arrangements and managing office expenses to optimize resources and minimize costs.
- Support general administrative tasks as required to maintain high levels of productivity and efficiency.
- Previous experience in customer service, retail, or administration is preferred, but not essential.
- Strong communication skills (verbal and written) are essential to build trust and rapport with customers and colleagues.
- High attention to detail and strong organizational skills are necessary to prioritize tasks, manage multiple projects, and meet deadlines.
- Ability to manage multiple tasks and prioritize effectively is crucial to deliver results and achieve business objectives.
- Comfortable using customer service platforms, email, and Microsoft Office/Google Suite to optimize productivity and efficiency.
- Experience with e-commerce platforms and courier booking systems is advantageous, but not essential.
We're a dynamic business expanding across retail, wholesale, and online with a range of beloved brands. We're committed to teamwork, celebrating our successes together, and offering a fun, collaborative work environment with opportunities for career growth.
Our business is built on strong values, including a commitment to excellence, innovation, and customer satisfaction. We believe in fostering a culture of continuous learning and development, where employees can grow and thrive in their careers.
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