Senior Customer Relationship Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $97,765 - $137,210

This is an outstanding opportunity to play a key role in shaping the customer experience for a leading AI solutions provider.

Key Responsibilities:
  • Cultivate Relationships: Develop and nurture strong, long-lasting relationships with customers across a comprehensive product suite.
  • Foster Collaboration: Facilitate seamless handovers from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the product.
  • Deliver Exceptional Customer Experience: Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes.
  • Drive Growth: Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases.
  • Maintain Exceptional Communication: Analyze customer data to improve customer experience and engagement, hold product demonstrations for customers, and liaise with internal teams to enhance service delivery and align product development with customer needs.

The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimizing churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism.

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