Customer Service Representative

1 month ago


Adelaide, South Australia Arteva Funding Full time
About Arteva Funding

Arteva Funding is a leading premium finance company in Australia, providing innovative solutions to over 110,000 clients annually. With a strong focus on technology and customer satisfaction, they deliver exceptional funding experiences that drive growth and peace of mind for broker partners and clients.

The Role

We are seeking an experienced Customer Service professional to join our Operations Team. As a key member of our team, you will handle a varied commercial and consumer portfolio, managing inbound and outbound calls, organizing payment plans, and monitoring an inbox.

Key Responsibilities
  • Contact customers with overdue accounts and negotiate payment plans within organizational guidelines
  • Manage inbound calls and emails from policy holders, providing exceptional customer service
  • Utilize problem-solving skills to review accounts and determine the best course of action for both clients and the company
Requirements
  • Effective time management and organization skills
  • Excellent written and verbal communication skills
  • Thorough attention to detail
  • Professional phone manner
  • Commitment to relationship management and client retention
Culture and Benefits
  • Stable 30-year history
  • Bright, open-plan offices in the Adelaide CBD
  • Social and hardworking team
  • Staff recognized for their efforts and empowered to make decisions
  • Casual workwear
How to Apply

Click the APPLY button to submit your application, including a cover letter and CV in one document in Microsoft Word only. Applications can be addressed to Joanna Slaven, quoting reference JO-2409-10022. Telephone enquiries are welcome.



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