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Residential Building Insurance Specialist
3 weeks ago
As a Claims Officer, you will be responsible for managing residential building insurance claims from lodgement to resolution.
Key responsibilities include making decisions on claims within your authority, providing policy advice and arranging cover as needed, preparing and delivering clear written communications to policyholders, tracking claim progress, and responding to incoming correspondence and maintaining accurate records.
This role requires a collaborative can-do attitude with a sense of humour. You will also need strong analytical skills and the ability to work within legislative and policy frameworks, as well as confidence in quickly learning new systems and processes.
The ideal candidate will have proven experience in end-to-end claims management, ideally in property insurance, excellent communication skills both written and verbal, and a professional efficient approach to handling inquiries.
About the Role:
- Manage residential building insurance claims from lodgement to resolution
- Make decisions on claims within your authority
- Provide policy advice and arrange cover as needed
- Prepare and deliver clear written communications to policyholders
- Track claim progress including follow-ups and task management
- Respond to incoming correspondence and maintain accurate records
What We Offer:
- Competitive hourly rate
- Supportive engaging team culture with strong leadership
- Opportunity to extend your contract and grow your experience
- Be part of a team delivering meaningful outcomes
At our organization we value diversity and inclusion and welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. We are committed to providing reasonable adjustments for individuals with disability throughout the recruitment process.
By applying for this role, you give consent that we may use your personal information to process your job application and to contact you for future employment opportunities.