Insurance Claim Manager

10 hours ago


Brisbane, Queensland, Australia beBeeClaim Full time $68,800 - $87,600
Claims Resolution Specialist

Our team is seeking a seasoned Claims Resolution Specialist to manage residential building insurance claims from lodgement to resolution.

  • Manage residential building insurance claims from lodgement to resolution, ensuring timely and satisfactory outcomes for policyholders
  • Make informed decisions on claims within authority, leveraging expertise and analytical skills
  • Provide policy advice and arrange cover as needed, fostering strong relationships with stakeholders
  • Prepare and deliver clear, written communications to policyholders, ensuring effective issue resolution
  • Track claim progress, including follow-ups and task management, to ensure seamless processes
  • Respond to incoming correspondence and maintain accurate records, adhering to regulatory requirements

Key Responsibilities:

  • Liaise with policyholders, brokers, and other stakeholders to resolve claims efficiently
  • Conduct thorough investigations and assessments to determine claim validity and settlement amounts
  • Apply technical knowledge and problem-solving skills to resolve complex claims issues
  • Develop and implement strategies to minimize claims frequency and severity
  • Collaborate with cross-functional teams to identify process improvements and optimize claim handling


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