AWS Incident Response Support Engineer
3 weeks ago
About the Role
We're seeking a skilled Support Engineer to join our AWS Incident Response team. As a key member of our team, you'll play a critical role in reducing the duration, frequency, and impact of issues within the AWS and Amazon infrastructure.
Key Responsibilities
- Drive the resolution of large-scale customer-impacting issues as part of a team rotation, including some weekends and holidays.
- Identify and troubleshoot recurring platform issues and own projects to drive improvements.
- Participate in Agile sprints to evolve business processes and technologies.
- Create and review documentation; design new standard operating procedures.
- Mentor peers in your areas of technical and operational strength.
About the Team
Our team is diverse and inclusive, with a culture that values learning and curiosity. We're committed to creating a workplace where everyone feels welcome and empowered to grow.
What You'll Need
- 2+ years of software development or technical support experience.
- Experience scripting in modern programming languages.
- Experience troubleshooting and debugging technical systems.
Preferred Qualifications
- Knowledge of web services, distributed systems, and web application development.
- Experience troubleshooting and maintaining hardware and software RAID.
- Experience with REST web services, XML, and JSON.
Amazon's Commitment to Diversity and Inclusion
We're committed to creating a workplace that's inclusive and respectful of all employees. We believe that diversity and inclusion are essential to our success and strive to create a workplace where everyone feels valued and empowered to contribute.
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