Front Office Receptionist
4 days ago
Job Summary:
We are seeking a highly skilled and experienced Front Office Receptionist to join our team at PULLMAN. As a Front Office Receptionist, you will be responsible for providing exceptional customer service to our guests, handling all aspects of front office operations, and maintaining a high level of professionalism at all times.
Key Responsibilities:
Provide quality service to guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
Maintain control of guest and hotel accounts, ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys, and guest confidentiality/privacy.
Maintain communication channels between hotel guests and all hotel departments, both verbally and in writing as required.
Operate the switchboard and guest messaging effectively, handling all calls promptly and professionally.
Assist reservations sales calls as required, using every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
Requirements:
Previous front office reception experience, preferably in a hotel or resort environment.
Professional telephone manner and exceptional customer service skills.
Excellent communication, interpersonal, and time management skills.
A friendly and positive can-do attitude, with a willingness to work in a team.
Excellent grooming and presentation standards.
Proficient computer skills, including Word, Excel, PMS, and Outlook.
Previous experience with Opera Cloud or similar PMS is desirable, but not essential.
A current full driver's license is desirable, but not essential.
The flexibility to work shifts, including early mornings, evenings, and weekends.
What We Offer:
A competitive salary and benefits package.
Opportunities for career growth and development.
A dynamic and supportive work environment.
The chance to work with a global hospitality leader.
A range of employee benefits, including discounts on hotel stays and other perks.
How to Apply:
If you are a motivated and experienced Front Office Receptionist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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