Front Office Receptionist

6 hours ago

Adelaide, South Australia PULLMAN Full time
Job Description

As a Front Office Receptionist at PULLMAN, you will have the opportunity to showcase your customer service skills and create memorable moments for our guests. You will report to the Assistant Manager on duty on a daily basis and work within a creative and supportive team environment.

Key Responsibilities:

  • Provide quality service to customers by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
  • Maintain control of guest and hotel accounts, ensuring that all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys, and guest confidentiality/privacy.
  • Maintain communication channels between hotel guests and all hotel departments, both verbally and in writing as required.
  • Operate the switchboard and guest messaging effectively, handling all calls promptly and professionally.
  • Assist reservations sales calls as required, using every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

Requirements:

  • Previous Front Office Reception experience, preferably in a hotel or resort environment.
  • Professional telephone manner and exceptional customer service skills.
  • Excellent communication, interpersonal, and time management skills.
  • A friendly and positive can-do attitude, with a desire to work in a team.
  • Excellent grooming and presentation standards.
  • Proficient computer skills, including Word, Excel, PMS, and Outlook.
  • Previous experience with Opera Cloud or similar PMS is desirable, but not essential.
  • A current full driver's license is desirable, but not essential.
  • The flexibility to work shifts, including early mornings, evenings, and weekends.

What's in it for you:

  • Access to the ALL Heartist Employee Benefit Card, offering discounted rates in Accor accommodation worldwide and dozens of partner discounts.
  • Learning programs through our 'Learn Your Way' Academy platforms, ongoing training, and development opportunities.
  • The opportunity to develop your talent and grow within your property and across the world.
  • The ability to make a difference through our Corporate Social Responsibility activities.
  • A laundered uniform.

Your team and working environment:

This is a stand-out opportunity to step up in a high-profile position. We seek out individuals who do what's right, make things better, and prioritize our people. Our leaders need to show that they support and encourage, take time to listen and act, make time for their people, and take time out to have a laugh as often as possible.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit our website.

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