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Senior Registry Manager

2 months ago

Sydney, New South Wales, Australia Anton Murray Consulting Full time
Senior Registry Manager Opportunity

Anton Murray Consulting is seeking a highly experienced Senior Registry Manager to join our client's team in Sydney. This is a senior-level appointment that requires a broad background across registry, fund administration, relationship management, and vendor oversight.

The successful candidate will be responsible for managing the outsourced relationship with the Registry provider and serving as the escalation point for clients. This is a key hire for our client, and the ideal candidate will be able to operate independently, make decisions, and guide outcomes that benefit the company and its clients.

The Registry provider is responsible for registry and member administration services across managed funds, investment platforms, SMSF, and superannuation funds. They provide registry services to several clients under a sub-contract arrangement.

Key Responsibilities:
  • Management of incident management procedures, including recording incidents in the incident management tool and monitoring through to resolution
  • Review of incident reports, ensuring appropriate details of issue cause, remediation, and preventative measures
  • Review of performance, including delivery against service level agreements
  • Review of monthly KPIs to clients, investors, regulatory bodies, and teams
  • Staff management, client liaison, service management, vendor management, product management, and sales
Requirements:
  • 5-10 years of registry or related fund administration expertise, coupled with team management, relationship management, account management, and vendor oversight experience
  • Ability to deal with all levels of seniority
  • Prior experience working with an external service provider