Senior Asset Management Operations Manager

1 month ago

Sydney, New South Wales, Australia Anton Murray Consulting Full time
Job Description

Sydney-based Asset Management company seeks a highly skilled Senior Asset Management Operations Manager to lead client service and operations for a group of clients in the Alternative Unlisted assets industry.

The ideal candidate will have over 5+ years' experience in an operational role, preferably in Registry for unlisted assets within Asset Management, with some client-facing experience or a strong desire to move into a customer-facing role.

Key responsibilities include:

  • Providing client service and operational support for clients in the Alternative Unlisted assets industry.
  • Ensuring all client obligations and deadlines are met on a daily, weekly, and monthly basis.
  • Hosting quarterly governance meetings to review performance against SLAs and other contractual requirements.
  • Identifying ways to improve process efficiencies between the client and internal teams and systems.
  • Proactively managing the day-to-day running of the client's account from an operational perspective.
  • Developing a calendar of events for all clients and ensuring both operations teams and tech teams can deliver within SLAs.
  • Assisting in administering all aspects of the platform via online administration tools.
  • Helping to reconcile bank accounts, prepare regulatory filings, and assist with trust account preparation as required.

An ideal candidate will have:

  • Over 3+ years in a customer success, account management, or similar role, ideally within Asset Management.
  • Over 3+ years of experience in an operational role, preferably in Registry for unlisted assets within Asset Management, with a strong desire to move into a customer-facing role.
  • Demonstrated confidence and ability to build relationships across all levels of management.
  • Organizational skills to enable the development and implementation of plans to ensure all client commitments are met and projects are delivered on schedule.
  • An ability to work autonomously with high levels of self-motivation.
  • A history of building collaborative relationships with internal and external stakeholders.
  • The ability to handle shifting client priorities and deal with client feedback.
  • A great attitude and a team player.

This is a full-time role reporting to the Head of Operations.

The role will pay between $110-130k base + super and bonus dependent on relevant experience.

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