Reservations Team Lead

4 weeks ago


Brisbane, Queensland, Australia Accor Full time
Reservations Supervisor Job Description

Company Overview

Welcome to The Sebel Brisbane Hotel, where we offer a unique blend of contemporary elegance and hospitality in the heart of Brisbane CBD. Our hotel features stylish studio, one- and two-bedroom apartments, as well as a range of amenities including a heated pool, sauna, and gym. Whether you're looking for a relaxing getaway or a productive business trip, we have everything you need to make your stay unforgettable.

Job Summary

We are seeking an experienced Reservations Supervisor to join our team at The Sebel Brisbane Hotel. As a key member of our front office team, you will be responsible for supervising the daily operations of the reservations department, ensuring efficient handling of inquiries, bookings, and cancellations. You will also train, mentor, and support reservation agents to deliver exceptional customer service and achieve sales targets.

Key Responsibilities

  • Supervise daily operations of the reservations department, ensuring efficient handling of inquiries, bookings, and cancellations.
  • Train, mentor, and support reservation agents to deliver exceptional customer service and achieve sales targets.
  • Monitor reservation systems and ensure accuracy of inventory, rates, and availability across all distribution channels.
  • Handle escalated customer inquiries and resolve issues promptly to maintain guest satisfaction.
  • Collaborate with other departments to optimize revenue opportunities and improve overall guest experience.

Requirements

  • Previous experience in a reservations or front office role, preferably in a hotel environment.
  • Strong leadership skills with the ability to effectively train, motivate, and supervise a team.
  • Excellent communication and interpersonal skills to interact with guests and colleagues professionally.
  • Proficiency in reservation systems and Microsoft Office suite.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

About Accor

At Accor, we're not just about hospitality - we're committed to sustainability and social responsibility, enriching your journey with purpose. Join our family of 5,000+ properties worldwide and experience a world of diverse career paths and international experiences. Immerse yourself in innovative projects and comprehensive training programs that ignite growth. Experience recognition, empowerment, and endless opportunities for career advancement. Your fulfilling career in hospitality starts here with Accor.



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