Senior Case Resolution Specialist

Job Overview:The APS6 Case Manager is responsible for delivering complex work in accordance with legislative, policy and procedural frameworks. This role requires strategic leadership, planning and performance management to achieve optimal outcomes.As a senior case manager, you will provide expert technical advice, support and guidance to resolve complex...

Job Title: Senior Case ManagerAbout the RoleWe are seeking a highly skilled and experienced Senior Case Manager to join our team. As a Senior Case Manager, you will be responsible for undertaking case management of low to moderately complex matters and analysing to develop options for early resolution.Key Responsibilities:Undertaking case management of low...

Our organization is seeking an experienced professional to fill the role of Case Management Specialist. In this position, you will be responsible for managing cases with moderate complexity, analyzing data to develop effective resolution options, and working collaboratively with stakeholders to achieve successful outcomes.Key Responsibilities:- Managing...

Job Description:">The role of the Complaint Resolution Specialist is to ensure that advertising complaints are handled in a fair, consistent and effective manner.The incumbent will be responsible for managing advertising complaints from receipt to resolution, ensuring that all relevant procedures are followed and that the necessary reports and statistics are...

Job Title: Conflict Resolution SpecialistWe are seeking highly skilled professionals who can handle complex customer complaints effectively. As a key member of our team, you will be responsible for managing escalated customer care enquiries and formal complaints across various schemes.You will use your analytical skills to understand the root causes of...

Complaints Resolution SpecialistThis role is a critical part of our team's success, requiring experienced professionals who can thrive in a fast-paced environment and make a real difference in the lives of others.About the PositionWe are seeking a skilled Complaints Resolution Specialist to assess and monitor complaints and other regulatory intelligence,...

Job OpportunityWe are seeking a skilled professional to join our team as a Case Manager. In this role, you will play a vital part in ensuring that advertising complaints are handled fairly and consistently.The successful candidate will be responsible for managing end-to-end the process of advertising complaints, including optimising and improving procedures...

Key Incident Resolution SpecialistOur team is responsible for restoring high-priority incidents within agreed Service Level Agreements (SLAs). The Key Incident Resolution Specialist plays a crucial role in ensuring incident backlogs are managed efficiently, post-incident reviews are produced, and technical bridges are hosted.This role involves:Tracking...

Posted: 31/10/2024Closing Date: 14/11/2024**Job Type**: ContractLocation: CanberraJob Category: Banking and Financial Services,Call Centre and Customer Service,Insurance & SuperannuationAt CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We're proud to wear the government crest, and...

Our client is seeking for multiple Case Management Officers to join the Administrative Appeals Tribunal Case Management Branch.The APS6 Case Management Officer is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents. The position is a team leadership role...