Case Resolution Specialist

1 week ago

Canberra, ACT, Australia beBeeCompliance Full time $90,000 - $110,000
Job Opportunity

We are seeking a skilled professional to join our team as a Case Manager. In this role, you will play a vital part in ensuring that advertising complaints are handled fairly and consistently.

The successful candidate will be responsible for managing end-to-end the process of advertising complaints, including optimising and improving procedures and applying and interpreting advertising codes with fairness and consistency.

You will also oversee our Case Management System (CMS) and use it to produce reports and statistics. Additionally, you will provide secretariat support to the Community Panel and write clear and accurate case reports that reflect their decisions.

This is a 12-month parental leave position with potential for an immediate start. We welcome applications from people of all backgrounds, including those with disabilities and Aboriginal and Torres Strait Islander peoples.

For more information about this role and how to apply, please visit adstandards.com.au/about/work-with-us/

Key Responsibilities:

  • End-to-end management of advertising complaints
  • Optimising and improving complaints handling procedures
  • Applying and interpreting advertising codes with fairness and consistency
  • Overseeing our Case Management System (CMS)
  • Providing secretariat support to the Community Panel
  • Writing clear and accurate case reports
  • Liaising with internal and external stakeholders
  • Supervising and mentoring the Case Officer

Requirements:

  • Sound judgment and demonstrated ability to manage complex complaints and issues
  • Experience in complaints handling and/or case management
  • Strong verbal and written communication skills
  • Strong stakeholder management skills
  • Leadership and management capabilities

Benefits:

  • A meaningful role in a respected national organisation
  • A collaborative and values-driven team environment
  • Opportunity to work with a wide range of stakeholders across industry and government
  • Access to training and professional development activities

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