Strategic Operations Manager

4 days ago

Sydney, New South Wales, Australia Airwallex Full time
About Airwallex

Airwallex is a leading unified payments and financial platform for global businesses. With a unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide to manage everything from business accounts, payments, spend management, and treasury at a global scale.

We are proud to have a team of over 1,500 innovators in tech located across more than 20 offices globally. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures, and Mastercard, Airwallex is shaping the future of global payments and finance.

The Role

This exciting opportunity will support the alignment, optimization, and execution of processes across Sales, Marketing, and Customer Success to drive predictable and sustainable growth. You'll work closely with commercial leaders and cross-functional teams, defining sales targets, analyzing data, improving systems, and ensuring operational excellence throughout the revenue cycle.

You will report directly to the Director of Revenue Operations and be based in Melbourne or Sydney.

Responsibilities
  • Target Setting and Incentive Design
    • Translate company business plans and top-level KPIs into targets for various commercial teams, develop effective incentive schemes, and measure attainment.
  • Process Optimization
    • Evaluate and improve workflows across Sales, Account Management, Marketing, and sales-related aspects of Operations to enhance productivity.
    • Identify bottlenecks in revenue operations and recommend actionable solutions.
  • Data Analysis and Reporting
    • Monitor and analyze key performance metrics, providing actionable insights to leadership.
    • Create and maintain dashboards to track revenue performance, pipeline health, and customer trends.
  • New Product Launches
    • Support operationalization of new product launches through building sales infrastructure (target lists, progress tracking, removing bottlenecks etc.).
  • CRM and Revenue Systems Improvement
    • Work with commercial leaders and our systems team to identify, advocate, and help scope improvements of revenue systems (Salesforce, Outreach etc.). Collaborate with the systems team to ensure improvements are implemented.
    • Ensure data integrity across platforms and troubleshoot system issues through effective collaboration with our systems team and data teams.
  • Cross-Functional Collaboration
    • Act as a bridge between teams to ensure alignment on goals, metrics, and processes.
    • Collaborate with Sales to streamline deal stages and improve pipeline visibility.
    • Work closely with the revenue strategy team and commercial leadership to support implementation of strategic 'big bets'.
    • Partner with Marketing to track lead conversion and ROI on campaigns.
Qualifications
  • Bachelor's degree in Business, Finance, Marketing, or a related field.
  • Familiarity with CRM tools like Salesforce and revenue systems like Outreach.
  • Exceptional analytical skills with a data-driven mindset.
  • Clear and effective written and verbal communication.
  • Highly organized with an eye for detail.
  • Team player with the ability to work in a fast-paced environment.
  • Solid stakeholder management and ability to build strong relationships.
Salary Information

Our estimated salary range for this role is AU$120,000 - AU$180,000 per annum, depending on experience and qualifications.

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