Family Liaison Coordinator

1 week ago

Wollongong, New South Wales, Australia beBeeCustomer Full time $55,000 - $77,000

Job Overview

We are seeking an exceptional customer service professional to join our Client Engagement Team, who will play a vital role in ensuring families have a positive experience with our organisation.

Your Key Responsibilities

  1. Provide outstanding customer service to families and stakeholders, maintaining accurate records within our system.
  2. Support families through the enrolment process and resolve any ongoing account enquiries.
  3. Administer direct debits and other payment methods, while maintaining accurate child attendance records for government submission.
  4. Monitor and manage accounts proactively, providing training and support to staff and families on key systems.
  5. Work collaboratively with stakeholders to improve systems and processes, aligning with our organisational objectives.
  6. Answer telephone calls, championing a customer-focused service culture and adhering to all policies and procedures.

Benefits

You will be part of a dynamic and supportive team environment, committed to excellence in service delivery and safeguarding children's welfare. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

Requirements

To succeed in this role, you should have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. You will also need to have basic computer skills and be able to learn new software quickly.

About Us

We value diversity and inclusion in our workplace and are committed to creating a safe and welcoming environment for all employees.

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