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Healthcare Support Specialist

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Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $100,000

Are you a passionate customer service professional looking for a new challenge? We have an exciting opportunity for a Customer Service Specialist to join our team

About the Role
  • This role is accountable for supporting healthcare accounts, managing order management processes, and analyzing transactional movements on cylinder holdings.
Key Responsibilities:
  • Handle inbound calls from internal and external customers regarding healthcare customers.
  • Manage customer orders and queries, ensuring orders are captured and scheduled for delivery.
  • Maintain stock levels accuracy on depots' consignment stock through reporting format.
  • Support users on the functioning of instruments and apps.
  • Follow medical protocols for emergencies and cylinder recalls.
  • Resolve order discrepancies in a timely manner and ensure all orders/invoicing are closed off daily.
  • Capture customers' formal complaints using Feedback Tracking System (FTS).
Requirements:
  • Minimum 5 years' experience in customer service capacity, managing incoming calls, and responding to email queries.
  • Minimum 2 years experience in Customer Service Lead role.
  • Experience servicing within the healthcare industry.
  • Knowledgeable in using ERP systems and proficient in utilizing Microsoft Office suite of products.
  • An excellent communicator who enjoys speaking with individuals on the phone and via email.
  • Detail oriented and committed to following established processes.
  • Possess strong team-oriented skills that contribute to a cohesive team environment.
We Offer:
  • Competitive rates and short-term incentives available.
  • Opportunity to participate in Recognition Awards and Education Assistance.
  • Access to attractive discount offers from partners on insurance, new car purchases, computers, and private health insurance.
  • Ongoing career development & training.
  • Personal and professional counselling and support via Employee Assistance Program (EAP).