Healthcare Support Specialist

23 hours ago

Sydney, New South Wales, Australia beBeePatient Full time $66,000 - $86,000
Role Summary

This is a patient support specialist role within an organisation focused on health and wellbeing. The organisation provides education, advocacy and care to individuals affected by serious illness.

About the Opportunity

Work in a respected healthcare provider that offers support services to vulnerable communities. As a patient support specialist, you will be the first point of contact for individuals seeking assistance - assessing needs, providing tailored information, and linking people with relevant services.

  • Manage incoming enquiries from patients, carers and clinicians via phone, email or online channels
  • Triage requests and guide individuals to appropriate programs, resources or services
  • Maintain accurate records, support reporting and manage support materials
  • Collaborate with healthcare professionals, service providers and internal teams
  • Support quality improvement initiatives and outreach efforts
  • Tertiary qualification in a relevant field such as Allied Health, Social Work, Nursing or Psychology
  • Experience in a client-facing role within healthcare or research; oncology or clinical trial coordination highly regarded
  • Strong communication skills, empathy and emotional intelligence
  • Ability to manage multiple priorities and work autonomously
  • Understanding of the Australian healthcare system and referral pathways

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