Customer Engagement Lead

2 weeks ago

Grafton, New South Wales, Australia Transport For NSW Full time

Transport for NSW is seeking an experienced Communications and Engagement Leader to join our team in the Regional and Outer Metropolitan Division, based in Grafton.

About the Role

This fixed-term position will be a key member of the Community and Place Branch, supporting the Coffs Harbour Bypass Project. As a seasoned professional, you will oversee a strong and experienced communications and engagement team, delivering strategic communication and stakeholder engagement services across the Grafton region.

  • You will provide specialist advice and guidance on community consultation, customer information, internal communication, issues management, and digital strategies.
  • Your extensive experience will enable you to manage and lead a team that thrives in a supportive environment, fostering public trust and engaging stakeholders effectively.
About You

We are looking for a knowledgeable, passionate, and experienced Communications and Engagement Leader with strong people management skills. Ideally, you will be based in or around the Grafton area and have a proven track record of leading and developing a community and/or customer engagement team.

  • You possess exceptional interpersonal skills and thrive in a team environment where collaboration and high-quality communication are paramount.
  • Your ability to work in a hybrid way, with flexibility and autonomy, will enable you to deliver results and drive success.
Why Join Us

At Transport for NSW, we offer a wide range of employee benefits, including award-winning flexible and hybrid work options. Our workforce is as diverse as the community we serve, and we are committed to inclusion and diversity initiatives. Regional candidates are encouraged to apply, and this role is designed for people living in NSW's regions or further away from the role's listed home base.

We estimate the salary for this role to be between AU$120,000 and AU$180,000 per annum, depending on your experience and qualifications.

What We Offer

In addition to the salary, we offer a comprehensive remuneration package, including:

  • A competitive salary range
  • Flexible and hybrid work options
  • Employee benefits, including health insurance and superannuation
  • Ongoing training and development opportunities

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