Strategic Engagement Lead

1 week ago


Grafton, New South Wales, Australia Transport For NSW Full time
About the Role

We are seeking a highly experienced and skilled Strategic Engagement Lead to join our team at Transport NSW. As a key member of our community and customer engagement team, you will be responsible for developing and implementing strategic communication plans that effectively engage with our stakeholders and promote our vision for a safe, integrated, and efficient transport system.

Key Responsibilities
  • Lead a strong and experienced communications and engagement team to deliver high-quality community and customer engagement services
  • Develop and implement strategic communication plans to engage with stakeholders and promote our vision for transport in NSW
  • Provide specialist advice and guidance on community consultation, customer information, internal communication, issues management, and digital strategies
  • Work collaboratively with cross-functional teams to develop and implement initiatives that enhance stakeholder engagement and promote our transport systems
About You

To be successful in this role, you will need to have:

  • A deep understanding of effective community and customer engagement practices
  • Strong leadership and people management skills, with experience in managing a team of communications professionals
  • Exceptional interpersonal and communication skills, with the ability to build strong relationships with stakeholders
  • A proven track record of delivering high-quality engagement programs and campaigns that meet business objectives
What We Offer

We offer a range of benefits and opportunities for professional development, including:

  • A competitive salary package, estimated at around $120,000 - $160,000 per annum, depending on experience
  • A flexible and hybrid work arrangement that allows you to balance your work and personal life
  • Ongoing training and professional development opportunities to help you achieve your career goals
  • A collaborative and supportive work environment that values diversity and inclusion
How to Apply

If you are a motivated and experienced professional who is passionate about community and customer engagement, please submit your application through our online portal.



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