Strategic Community Outreach Coordinator
2 weeks ago
Company Overview
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities, and industry every day.
About the Role
We are seeking an experienced Community & Customer Engagement Manager to join our team on a fixed-term basis until December 2026. As part of our Community and Place Branch within the Regional and Outer Metropolitan Division, you will play a crucial role in delivering internal and external strategic communication and stakeholder engagement services within the Grafton and surrounding areas.
Key Responsibilities
- Manage and oversee a strong and experienced communications and engagement team.
- Demonstrate exceptional interpersonal skills and thrive in a supportive team environment with people who rally together to ensure communities are effectively engaged and communications to key stakeholders are of an exceptional quality.
- Develop and implement effective community consultation, customer information, internal communication, issues management, and digital strategies.
- Support the Coffs Harbour Bypass Project and ideally be based either in Coffs Harbour or the surrounding North Coast area to attend the project site in person several days per week.
Requirements
- You are a knowledgeable, experienced, and passionate communications and engagement leader with strong people management skills.
- You have solid experience leading and developing a community and/or customer engagement team.
- You enjoy working in a hybrid way and thrive when provided with flexibility and autonomy to deliver results.
What We Offer
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options. Regional candidates are encouraged to apply. This is a Hybrid+ role designed for people living in NSW's regions or further away from the role's listed home base.
Salary Range:$120,000 - $150,000 per annum
About You
As a Community & Customer Engagement Manager, you will be responsible for delivering a range of internal and external strategic communication and stakeholder engagement services. Your extensive experience in community consultation, customer information, internal communication, issues management, and digital strategies will be essential in achieving our goals.
Working at Transport for NSW
At Transport for NSW, we value diversity and inclusion. Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit our website. We also provide opportunities for professional development and career growth, so if you're looking for a challenging and rewarding role, we encourage you to apply.
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