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Senior Technical Support Professional

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Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $90,000
Job Summary:

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess excellent analytical and troubleshooting skills, as well as experience in customer service and technical support.

Key Responsibilities:
  • Diagnose and resolve complex technical issues via email, phone, or on-site support.
  • Collaborate with cross-functional teams to deliver high-quality post-sales services.
  • Provide timely escalation of critical customer-related issues through proper channels.
  • Ensure timely resolution of customer complaints and concerns.
  • Develop and maintain strong relationships with new and existing customers.
  • Stay up-to-date with industry trends and technological advancements.
Requirements:

To be successful in this role, you will need:

  • A minimum Diploma/Degree in Computer Science, Engineering, or related field.
  • 3-5 years of working experience in a related role.
  • Strong knowledge of networking principles and IP protocols.
  • Experience with software tools for diagnosing and solving technical issues.
  • Excellent verbal and written communication skills.
  • A valid driver's license and passport.
  • Ability to travel up to 35% for field engineering assignments.
Technical Requirements:

The ideal candidate will have:

  • Excellent administration and troubleshooting knowledge of Windows operating systems.
  • Experience working with video security systems over IP and access control.
  • Knowledge of SQL databases and TCP/IP protocol stack.
  • Understanding of network storage principles and server virtualization concepts.
What We Offer:

We provide a dynamic work environment, opportunities for growth and development, and a competitive compensation package.