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Customer Experience Coordinator

1 week ago

Melbourne, Victoria, Australia The GPT Group Full time
About the Role

We are looking for a Candidate Profile that matches our expectations, someone who is passionate about delivering exceptional customer experiences and has demonstrated front-of-house experience or similar from a customer service, hospitality, events, or project management background.

Key Responsibilities
  • Being the welcoming face and key point of contact for all members and guests, promptly addressing their enquiries and requests.
  • Effectively coordinating external meeting room and workshop bookings, ensuring smooth execution on the day and identifying opportunities for upselling and re-booking.
  • Promoting meeting and event services to customers, building relationships to drive revenue growth and assisting with marketing projects within the respective asset.
  • Supporting the entire life cycle of our customer journey, from onboarding, engagement, retention, and renewal processes to maintain accurate records and provide a seamless experience.
Our Culture
  • A workplace culture that values diversity, inclusion, and collaboration.
  • A commitment to ongoing learning and development, enabling you to grow and succeed in your career.