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Customer Experience Ambassador

1 week ago

Melbourne, Victoria, Australia TFE Hotels Group Full time
Unlock Your Potential as a Reservations Coordinator

At TFE Hotels Group, we're passionate about delivering exceptional customer experiences. As our ideal candidate, you'll be the driving force behind turning travelers' dreams into reality.

You have a natural talent for connecting with people from diverse backgrounds and cultures. Your warm smile, active listening skills, and genuine interest in guests' needs make them feel right at home. Whether it's a leisure traveler or a corporate group, you'll take pride in crafting personalized experiences that exceed expectations.

We're more than just a hotel chain – we're a community of like-minded individuals who share a passion for connection, creativity, and innovation. As a Reservations Coordinator, you'll be part of a vibrant team that thrives on collaboration, open communication, and mutual respect.

Our hotels are designed to inspire connection, whether it's through our cutting-edge technology, sustainable practices, or simply the warmth of our staff. You'll be an integral part of this story, ensuring every guest feels valued, supported, and empowered to explore their destination.

In this dynamic role, you'll be responsible for:

  • Delivering exceptional customer service across multiple channels, including phone, email, and social media
  • Collaborating with internal teams to drive sales, revenue growth, and operational excellence
  • Staying up-to-date with industry trends, competitor analysis, and market intelligence to inform strategic decisions
  • Fostering relationships with external partners, travel agents, and event planners to drive business development and partnerships
About Life at TFE

LIFE AT TFE IS BRIMMING WITH POSSIBILITY. We're the only international hotel group headquartered in Sydney, with 69 hotels across six countries and counting. Our inclusive culture is built on authenticity, flexibility, and talent. If you're ready to dive in and move with us, you'll find more than you expected, and we'll support you every step of the way.