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Travel Industry Customer Service Specialist

2 weeks ago

Melbourne, Victoria, Australia Intrepid Experience Full time
Be Part of a Dynamic Team Shaping the Future of Adventure Travel

The Intrepid Experience is seeking a highly motivated and customer-focused individual to join our team as a Global Sales and Customer Success Partner. In this role, you will have the opportunity to inspire and educate customers about our exciting travel experiences, while also providing exceptional customer service.

Your key responsibilities will include:
  • Developing and delivering tailored sales presentations to showcase our products and services
  • Providing timely and effective responses to customer inquiries and concerns
  • Collaborating with internal stakeholders to resolve customer issues and improve overall customer satisfaction
  • Cultivating strong relationships with customers to understand their needs and preferences


We are looking for someone who is passionate about the adventure travel industry and has a proven track record of success in sales and customer service. If you are a driven and results-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About the Role:

This is a full-time position based in Melbourne, with a 2-3 day work-from-home option. You will be working across a 7-day roster, which will include rotational evenings, weekends, and public holidays. As part of our team, you can expect to receive ongoing training and development opportunities to help you grow and succeed in your career.

We offer a competitive salary package, including base salary, superannuation, and sales incentives. You will also have access to our employee benefits program, which includes flexible work options, free Intrepid trips, generous discounts for family and friends, and more.

We welcome applications from candidates who are passionate about the adventure travel industry and have a strong desire to deliver exceptional customer experiences.