AV System Support Specialist

21 hours ago

Perth, Western Australia beBeeAudioVisual Full time $80,000 - $110,000
Audio Visual Solutions Specialist

We are seeking a skilled Audio Visual Solutions Specialist to join our team. As an AV specialist, you will be responsible for delivering second-line support for clients' installed systems.

This role focuses on ensuring seamless support for AV systems, Workspace Management, Media Distribution, and IPTV. Proficiency in supporting AV solutions is essential; experience with Security CCTV, Access Control Systems, Intercom, Visitor Management Systems, and cloud-based or IP systems would be advantageous.

Responsibilities:
  • Handle customer service requests, including routine and complex inquiries, scheduled maintenance visits, and emergency or after-hours support.
  • Diagnose, troubleshoot, and resolve issues by repairing or replacing faulty parts and addressing system bugs. Install projects as needed.
  • Perform preventive maintenance tasks and compile reports.
  • Authorise project completion documents to facilitate the migration process.
  • Conduct on-site training sessions for administrators and end users.
  • Maintain and manage Service Desk software.
  • Prepare comprehensive service reports for customers and your organisation to enable accurate invoicing and job cost tracking.
  • Deliver top-notch service to customers, positioning your organisation as their preferred service provider.
  • Offer customised system integrations, upgrades, audits, consultation, and database management. Install, configure, and support network systems and equipment for assigned projects.
  • Handle service calls according to federal, state, and local regulations, as well as company health and safety protocols.
  • Consult with experienced staff for support in challenging situations.
  • Stay current on products, services, and policies.
  • Maintain a professional appearance and demeanour at all times.
Requirements:
  • Strong understanding of Audio Visual, Workspace Management, and Media Distribution technologies.
  • Full training on Security systems will be provided.
  • Knowledge of Australian Standards applicable to the Security Industry.
  • High level communication skills – written, oral.
  • Good planning and project management skills and the ability to prioritise issues and tasks.
  • Understanding of quality assurance principles and their application.
Benefits:
  • Opportunity to work with cutting-edge technology.
  • Professional development and training opportunities.
  • Competitive salary and benefits package.

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