System Support Specialist
1 day ago
Key to delivering exceptional service and support, this role works collaboratively with the client team in their Technical Operations Centre.
- Identify and resolve system faults or failures.
- Monitor system performance for potential issues.
- Review client-initiated tickets for completeness.
- Triage tickets to determine initial actions.
- Coordinate with specialist teams to ensure timely resolution.
- Review logs associated with ticket items.
- Ensure response timing adherence to set Key Performance Indicators (KPIs).
- Promote innovative features to enhance client experience.
To succeed in this role, you'll require:
- A Bachelor's degree in Electrical, Electronic, Automation, Computers, Software, or Telecommunication Engineering.
- Strong knowledge of railway signalling systems, software, and hardware.
- Experience with complex signalling design/multidisciplinary projects.
- Knowledge of Australian Railway Safety standards.
- Ability to interact with signalling subsystems across project teams.
- Significant experience in multidisciplinary projects.
Key Requirements:
Good understanding of railway operations, including ERTMS/ETCS, CBTC, Interlocking, and ATP Systems.
Effective communication and collaboration skills are essential for success in this role.
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