Audio Visual Systems Specialist

2 days ago


Perth, Western Australia beBeeTechnical Full time $60,000 - $80,000
System Support Technician

We are seeking a highly skilled professional to bolster our technical support services in Perth. This role requires expertise in delivering second-line support for clients' installed systems, focusing on Audio Visual solutions and ensuring seamless support for AV systems, workspace management, media distribution, and IPTV.

The successful candidate will be responsible for delivering high-quality technical assistance to our clients, including responding to service calls, troubleshooting and resolving issues, and performing installations and commissioning for minor works and small projects.

Key Responsibilities
  • Handle customer inquiries, scheduled maintenance visits, and emergency or after-hours support.
  • Diagnose, troubleshoot, and resolve issues by repairing or replacing faulty parts and addressing system bugs. Install projects as needed.
  • Perform preventive maintenance tasks and compile corresponding reports.
  • Maintain and manage Service Desk software.
  • Prepare precise and comprehensive service reports for both the customer and employer promptly to enable accurate invoicing and job cost tracking.
  • Deliver top-notch service to customers, positioning the company as their preferred service provider.
  • Offer customized system integrations, system upgrades, audits, consultation, and database management.


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