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Customer Success Strategist

2 months ago

Sydney, New South Wales, Australia NICE Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at NICE. As a key member of our Customer Success Team, you will be responsible for driving data-driven customer outcomes for our analytics solutions.

Key Responsibilities
  • Build and maintain functional expertise in NICE's Customer Engagement Analytics product and service offerings.
  • Combine an understanding of our customer's business needs with a strong sense of intellectual curiosity to identify new opportunities to drive value with NICE's CEA solutions.
  • Provide overall program leadership for our customer-facing team.
  • Track improvements against customer-specific business cases.
  • Collaborate with cross-functional teams across disciplines such as Sales, Product Delivery, Business Intelligence, Success Enablement, and Training.
  • Ensure overall customer satisfaction.
Requirements
  • 4-10 years of work experience in Consulting, Service Operations, Business Process Improvement, Data-Driven Customer Experience, or a related area.
  • Excellent verbal and written communication skills with the ability to convey complex ideas to non-technical parties.
  • Ability to build relationships and influence others.
  • Demonstrated analytical and problem-solving skills, with high knowledge bandwidth and intellectual curiosity.
  • Ability to operate with minimal guidance and structure in a fast-paced, client-focused environment.
  • Willingness to acquire skills and knowledge on one's own to meet the changing demands of the role.
  • Bachelor's degree from an accredited university or comparable work experience.
Preferred Qualifications
  • Experience working with customer contact centers or other customer service functions.
  • Experience in a role with direct senior client interaction.
  • MBA.
  • Leadership and management experience.