Customer Experience Manager
5 days ago
We're seeking a skilled Centre Lead to oversee and support daily operations at our centres.
Key Responsibilities- Build effective relationships with customers, ensuring their needs are met.
- Work collaboratively with teams to deliver excellent customer experiences.
- Create exceptional interactions every time.
- Own and maintain the centre as a professional and inspiring work environment.
- Drive profitability through sales or additional services and income generation.
- Train, manage, and mentor community teams for success.
- Lead by example in every interaction.
Positive Attitude: Bring enthusiasm and inspiration to every customer interaction.
Resilience: Combine challenge-seeking with adaptability in fast-changing situations.
Approachability and Influence: Build strong relationships with customers to better meet their needs.
Attention to Detail: Maintain high standards, understanding how they impact our wider revolution.
Self-Motivation: Take decisive action to solve problems, make the most of time, and deliver outstanding results.
People-Centric Focus: Understand and deliver what your centre team needs to thrive.
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