Centre Customer Experience Manager

5 days ago

Cairns, Queensland, Australia beBeeCustomer Full time $65,000 - $85,000
Job Overview

We are seeking a dynamic professional to oversee and support our customers and centre teams at a Centre level. This role is responsible for contributing to the growth and success of customers, helping them to use flexible working to enhance their productivity.

The ideal candidate will have exceptional communication skills, be able to work effectively in a team environment, and possess a positive attitude towards delivering excellent customer experiences.

About the Role

This Co-working Reception Manager position involves owning customer experience and operations in your centre. You will be the daily point of contact in one of our business centres and an integral part of delivering the best customer experience.

Key responsibilities include building effective relationships with new and existing customers, working as part of a team to provide a seamless customer journey, and creating exceptional experiences every interaction.

  • Build strong relationships with customers to deliver tailored solutions
  • Collaborate with colleagues to achieve business objectives
  • Create memorable customer experiences through personalized service
  • Owning and caring for your centre to ensure it remains a professional and inspiring work environment
Required Skills

To succeed in this role, you will need:

  • Exceptional communication and interpersonal skills
  • Able to work effectively in a fast-paced team environment
  • Strong problem-solving and adaptability skills
  • A results-driven approach to delivering customer experiences
Benefits

As a valued member of our team, you can expect:

  • A competitive rewards package
  • A fantastic work environment with opportunities to develop your skills
  • A healthy work-life balance
  • Structured training and development programs

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